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PS4 Headset connects and disconnects repeatedly



If you're using the LS30 / LS31 with a PS4 and you receive the message that the headset has connected and disconnected over and over again, there may be an issue with the USB ports on the PS4.  This issue affects certain model PS4s and will affect any USB headset connected.

Some users have reported that using a powered USB hub resolves the issue.  We recommend that you try using a hub to help with the connect / disconnect PS4 issue.


Another option is to connect the included 3.5mm chat cable between the controller and the headset.  Game audio will still be sent wirelessly as before, but chat audio would come via the 3.5mm cable.  To use this setting, please change the PS4 settings as follows:

Press and hold the Playstation button on the controller.  Scroll down to Adjust Sound and Devices.  Select Output to Headphones and change the setting to Chat Audio.