We use cookies on our website to give you the best user experience.

By continuing to use our website, you agree to our Privacy Notice, Legal Notice, and Cookie Notice. You also agree to the use of cookies to enable us to, among other things, optimize and personalize the website for you, and to monitor and record activities and communications to, from, and on the website. You can opt-out of non-essential cookies any time using the Do Not Sell or Share My Personal Information button in the footer.

Skip to Content Skip to footer


  • No Suggestions

Site Pages

  • No Related Site Pages
View All Site Pages


Xbox One - Party/online chat or mic doesn't work



When you connect the included chat cable to the controller, make sure you see the headset icon appear in the lower right next to the clock.  Press the Xbox guide button on your controller.  If you still see a mic with a slash through it, this means that your Xbox is not detecting that a headset is connected.  If you see a headset logo as pictured below, then the headset is being detected.

image with headset logo.

If no headset is detected, fully reboot your Xbox One:


Press the guide button on your remove and scroll to the right gear icon.  Choose Restart console.

Restart console option within System menu

Try a different controller.

If the headset works with a different controller, try cleaning the 3.5mm port on the controller that isn't working per the instructions here:  https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help


If your chat audio is choppy or your mic isn't working, this may be related to an Xbox One controller update or your Xbox One needs to be fully restarted.  To fix the issue, both you and the friend you're chatting with need to do the following:


Make sure your controller is up to date:




Xbox has some other great suggestions of things to try here: