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Warranty

USA, Canada and Europe:

Lucid Sound, Inc. warrants this product to be free from defects in materials and workmanship for the warranty period. This non-transferable, limited warranty is only to you, the first end-user purchaser. If a defect covered by this warranty occurs AND you provide proof of purchase, Lucid Sound, Inc., at its option, will repair or replace the product at no charge (excluding shipping to Lucid Sound).

Lucid Sound, Inc., provides a minimum 1-year limited warranty or the minimum warranty period required by local law. Your sole and exclusive remedy is repair or replacement of your Lucid Sound product. In no event shall Lucid Sound’s liability exceed the original purchase price of the product. This warranty does not apply to: (a) normal wear and tear or abusive use; (b) industrial, professional or commercial use; (c) if the product has been tampered with or modified.  This non-transferable warranty is only valid in the region/country in which the headset was originally purchased.

 

Additional information about the warranty:

The warranty for your LucidSound headset is only valid in the country or region in which you purchased the headset.  For example, if you purchase a headset in the USA and then bring it to France, you'll need to return the headset to the USA for warranty service at your own expense.  We strongly recommend purchasing the headset from a retailer in the region in which you live to make getting warranty service easier.

Additionally, the warranty is only available to the original purchaser who buys the headset new.  We caution against purchasing the headset on sites such as eBay and from private sellers on Amazon Marketplace as these sellers are often selling used product that does not come with a warranty from LucidSound.

 

Australia:

 

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a 1 year replacement warranty in which you are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

What You must do:

If a defect has appeared within 90 days from the date of purchase, the product may be returned to the retailer for a replacement. 

If a defect has appeared after 90 days from the date of purchase, you must initiate a repair by following the online repair process at www.lucidsound.com.au.

Once all details are completed, you will receive a return authorisation number. Then, label and ship your LucidSound headset – including the return authorisation (RA) number, freight prepaid, to LucidSound’s authorised repair centre.

 

LucidSound

c/o

Tecworks International Pty Ltd

Unit 1 / 12 Tollis Place

Seven Hills NSW 2141

 

Please ensure the return authorisation (RA) number is prominently displayed on the outside of your packaging. The cost incurred to return the product to the retailer or to the authorised repair centre as part of a Warranty claim are your responsibility.

 

What we will do:

During the Warranty Period, we will, at our option, repair or replace the product or any defective parts. We will also bear the reasonable costs of standard return shipping. If this cannot be done, then we will refund the purchase price to you.

 

AU wholesale distributor:

Bluemouth Interactive Pty Ltd, Level 2, 2 Darling Street, South Yarra, Victoria, 3141

 

Email:

support@bluemouth.com.au