Satisfaction Guarantee

LucidSound Headset Satisfaction Guarantee and Return Policy

The LucidSound satisfaction guarantee and return policy for all headsets is as follows:

If a customer is not 100% satisfied with their headset for any reason, LucidSound will accept a return of the headset and provide the customer with a full refund of the original purchase price.

To submit a claim, please contact us by visiting our support site. You can also contact our customer support team by calling 760-579-6969 (main), or 888-661-4469 (toll free). Before contacting us, please make sure you read and understand the following terms:
  • This offer applies only to the original purchaser within 90 days of purchase.
  • You must provide a legible copy of a receipt showing purchase from or an authorized retailer.
  • There is a lifetime maximum of two headset returns per household.
  • All materials and accessories included with the headset must be returned. Failure to return all items will result in a deduction from the original purchase price.
  • LucidSound will provide a pre-paid shipping label, but you are responsible for properly packaging the headset for return. Failure to do so will result in a deduction from the original purchase price to account for any damage.
  • All refunds will be provided in USD and will be processed and mailed within four to six weeks of receipt by LucidSound.

Date of Policy: Sept. 6, 2017