Frequently Asked Questions

Q. What is your return policy?

A. Returns: Customers who purchase directly from our site have 90 days from the time they receive the product to decide whether or not they want to return the product for a full refund. If the customer decides they want to return the product for a refund within this period, they will need to contact our customer support team at orders@lucidsound.com to generate an RMA number and shipment instructions. Customers will be responsible for return shipping.